Shipping policy

SHIPPING POLICY

Processing times vary by product and availability. Most in-stock items ship within 2-3 business days, but lead times may differ depending on the product. Resale and partner-manufactured items ship based on the manufacturer's availability.

Orders are shipped via UPS for standard-sized items. Oversized items (such as bumpers, rock sliders, and skid plates) may ship via LTL freight when required.

Shipping Rates
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. This includes shipments to Alaska, Hawaii, and APO/FPO addresses.

LTL Freight shipments incur additional charges including liftgate and residential delivery surcharges where applicable. These are calculated at checkout.

Chase Racks and other oversized items require a custom freight quote due to their size. Please contact us by phone or email for a shipping quote before ordering. Freight for these items is billed separately.

Free Shipping
Free shipping is offered during select promotions only. Check our website and email newsletters for current offers.

International Shipping
We ship worldwide. International shipping rates are calculated at checkout. All international orders are subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the buyer and are not included in the shipping cost or product price.

PO Boxes
PO boxes may be used for billing addresses only. All shipments require a physical street address.

APO/FPO (Military)
We do ship to APO/FPO addresses. Delivery times may be longer than standard domestic shipments.

Damaged in Transit
If your order arrives damaged, contact us within 48 hours of delivery with photos of the damage and packaging. We'll work with the carrier to resolve it. Do not discard the packaging or damaged items until the claim is settled.